SHIPPING & RETURNS
Shipping Policy
All our dresses are made to order, that means, it takes up to 2 weeks for your dress to be made.
Once it is ready, you will receive a dispatch confirmation email with your tracking number. Please allow 2-3 days for your order to reach you. We offer free shipping in UK.
International Delivery
We ship to the following countries: USA, Germany, Italy, France, Netherlands, Ireland, Spain
All our dresses are made to order, that means, it takes up to 2 weeks for your dress to be made. Once it's ready, you will receive a dispatch confirmation email with your tracking number.
Shipping to the above countries cost £21. It takes approximately 3-5 days for your order to reach you.
Please NOTE
Your order may be subject to import duties and taxes. We do not have the resources to predict or calculate them. The customer is responsible for paying any of these charges.
Return & Exchange Policy
We accept returns as long as you notify us about your decision within 14 days from the date of receiving the order.
From this day on you will have a further 14 days to return any unwanted item.
If we won’t hear from you within 14 days we assume that you are satisfied with your purchase and we will be unable to honour any refunds beyond this point.
Return shipping cost as well as associated taxes and duties are the customer’s responsibility.
Refunds
Original form of payment
Refund
Refunds are issued on receipt of the returned item once we get confirmation from inspecting team that the returned item fits within our returns policy guidelines you will be send a refund confirmation email.
Refunds can take from 1 to 5 days to show on your account depending on the payment providers.
Original shipping charges, duties and taxes as well as environmental initiative ( 1 purchase= 1 tree planted) are non - refundable.